The smart meter roll-out is on course to fall considerably short of the government’s aim of having installation levels of 85% by 2024, according to independent analysis for Energy UK.
In its response to BEIS’ consultation on a Smart Meter Policy Framework post-2020, Energy UK cited research from Frontier Economics which found only 68% of relevant premises, at best, were likely to have a smart meter installed by the end of 2024. It added that this will not improve without the introduction of measures requiring consumers to accept smart meter installations. Elsewhere, Energy UK set out that it believed the new framework should not include hard targets. It explained that this risked increased costs and inefficient delivery, along with negatively impacting customer experiences with suppliers moving to mitigate regulatory risk.
Other recommendations from Energy UK included acknowledging that under a voluntary approach, a group of customers will always be unlikely to accept a smart meter; recognising that suppliers will be different stages of their rollouts by the end of 2020; and to ensure the framework is supported by proactive, positive and public communication from government along with its agencies.
The government’s consultation closed on 11 November.